Remitly Reviews

False advertising
They have promotion of @20 discount on referrel from a friend. I used a referral code but did not get no promotional discount. When I called they didn't give any satisfying answer.

On 1st two transactions they offer good rate. Afterwards their rates are even below the market rates.

They have promotion of @20 discount on referrel from a friend. I used a referral code but did not get no promotional discount. When I called they didn't give any satisfying answer.

very very very poor business to use,
if you send money and find its a scam they do nothing,
then suspend your account.
beware they are not interested in helping people out.
as long as they get their transaction fees

I can only be constructive in this review by saying that *CORPORATE ARROGANCE* has no place in Internet businesses, or rather IT SHOULD NOT. Fixing it is easy!

READ: *A COMPLAINT IS A GIFT!!!*

Do not close an account and then say you do not allow me to complain, refuse to tell me how to remedy the problem, and brush me off with the standard "Might is Right" attitude of "F* you & get lost!"

Or do you want to state categorically that your company is ALWAYS, in 100.000% of the cases correct in closing an account?

Remit even refuses me to copy the recipient's info so I have to go and get all that myself AGAIN.

All that because I send a payment - for ASSISTANCE - to someone who happens to also be in the Adult Entertainment Business, but NO YOU REFUSE TO EVEN HEAR ME OUT?!

I wanted to remain a customer, I *WAS* satisfied with your service..... yesterday, and today you torpedoed that, thoroughly!

Not accepting complaints, requests for an appeal, not having the instruments for it... YES, THAT IS CORPORATE ARROGANCE!

I’m a regular customer of remitly, but now I don’t think i will ever send again through this app. I have got charged twice worth $179.68 on my account when i send money, I already called hundred times since jan-28,2023 and now it’s been one week yet I’m not hearing anything from them, Despite of sending them all my proof of my bank statements at all, I’m still waiting for my money to be back to me. Is this how you take care of your clients remitly???i will share this bad experience to all my friends. Give me back my money, don’t steal others people hard earn money, i need my money back. You charge me twice and I already send you all the proof, what a very bad bad service….

Remitly's services were always a little hit and miss. Sometimes transfers are instant sometimes they take a few days. Then suddenly my account was blocked and I was unable to get an explanation from customer services. I made a complain but never received a reply. Avoid, plenty of other similar services out there.

My experience of trying to make an urgent transfer to a friend in Honduras who had a car crash was terrible. It lasted over 2 weeks. I supplied all the information correctly, but Remitly continually said the transfer was IN PROGRESS. They continually asked me to upload the same information, which I did several times. I had at least 5 phonecalls in which Remitly said they would sort it out in 2-4 hours, and would "escalate" the process, but without effect. I wasted hours and hours on this transfer - and it never happened. What a waste of time.

I send money and it was hold I try to check my account balance the amount I send has not yet been returned about week now. And you rate is not reliable. Please take note of that

I have been using this service for a year now without fault. Then one transfer took a long time to resolve but in the end Ivan sorted it out for me and the transaction was cleared in an hour. It was incredible and as the transfer was booking payment for a safari. I was well pleased with the efforts Ivan had made. The other colleagues just told me to wait 24-48 hours. I had already waited a week. Well done Ivan.

Best company, they have the best customer service especially the live chat. All of their contact services being calling or live chat are on top of the line. Their rates represents value for money for us who work hard to send money to our loved ones. I was disappointed when I used World Remit but when I was introduced to Remitly i felt that why I didn't know bout them in the first place. Well done remitly keep it up your good services.

I paid the fee for sending the money and again, they deduct money from the other side, which means that both sides pay the feI paid the fee for sending the money and again, they deduct money from the other side, which means that both sides pay the fee ???

I've used Remitly around 4 times in the past 3 years. Each time has been a good experience, and the money arrives within the promised timelines. For the person picking up the money, they have been given all the necessary instructions to correctly pick it up.

One the most important thing is that I am not visiting any other site looking for a service and showing my information (ID) so, this app is very helpful, my relatives in Nicaragua has commented that they have received the money on time, and they have received the text message to obtain the money in the bank, in conclusion "excellent service" until this moment, no complains.

I would suggest if you want to send money for business/payment of any product to Malaysia please DONOT use remitly. Initially Remitly showed that the money will be transferred in 6 days, then when my husband called to check , they said we don't send money to business account so we asked them to cancel the transaction as there is no option to cancel online. And guess what on the next day the money is remitted to the party. After cancelling ,we had paid by another means and now 2 remittances. Remitly says they cannot pull back the funds, so even if the seller pays us back ,who will bear the currency loss. Highly disappointed